Merit raises

Discuss the problems identified with merit raises. As a manager/owner of your own company what would you do to insure that merit raises fulfilled their intended value? Merit raises are typically continued throughout time and job performance is not evaluated before they occur. Typically, employees decide on a steadily increase and see it as being unrelated to performance, but to the time put forth and loyalty to the said company. For the most part, many do no trust management and dislike the concept of merit raises. These incentives typically become incentives for seniority and not related to how well someone does their job. Some other problems with merit raises include the availability of money may be inadequate to the employees base pay. Managers may also have no guidance in how to define a rate increase and/or how to measure performance to determine future increases. There may be a lack of honesty and belief in trust between employees and managers because of these situations. Any deficiencies involved wiht a performance rate program may not allow this to work in a positive fashion. Organizations such as Boeing, Timex, and Westinghouse have implemented a lump-sum merit program. Employyes with this program receive a single lump-sum increase at the time of their review, not added to their salary, more bonus related. Unless management takes any further action, their salary stays the same until a promotion is offered to them. This allows management to control finances more efficiently. This can be done yearly or several times a year. Ultimately, I believe an evaluation program would need to be implemented in order to create a fair pay scale raise. I would implement ways to evaluate current tasks, success within these tasks, problem-solving and effectiveness in one’s job, and also look for employees who go above and beyond their expectations. All of these issues would be evaluated in order to create a positive, but appealing pay scale increase for employees. This would create a more fair work setting and would allow employees to feel more positive about their job and accomplishing what their responsibilities are.

Mass Media Influence on the Society Proposal Essay

In the last 50 years, the influence of the media on the society has grown exponentially with the advance of technology. Mass media is a major force in modern culture, particularly in America. All lot of times they refer to this as a mediated culture where media reflects and creates the culture. If you look in the past, first there was the post offices and telegram, and then they build the radio, newspaper and magazines, later television and now internet. Mass media is all about communication whether spoken, written or broadcast that reaches a large audience. This includes movies, magazines, radio, television, advertising, the internet and so forth. But how is mass media influencing our society. This question is what drives me to writing this proposal. To do this research I will be using Internet, e-books and other researches done on this topic to really understand this subject and based on the result of my analysis I will present my findings and conclusion on the questions. Read more:Â  Essay About Media Influences on Society Research Question How is mass media influencing our society? Sub Questions: 1. How does mass media influence work? 2. What are the effects of media? 3. What kind of impact does mass media have on our youth? Introduction If you ask around most of the people will tell you that media is really influencing people. But how is mass media really influencing our way of living. Before discussing the influence of mass media on society it is important to point out the 3 basic functions of mass media. The basic function of media is to provide entertainment, education and news/ information. The most important function of media is to provide news and information to the masses. That is why the present era is known as the information age. People need news or information for different reasons, on one hand it can be used to socialize and on the other to make decisions and formulate opinions. Entertainment would be the other function where it is mostly used to amuse in present day hectic environment. Educating the masses about their rights, moral, social and religious obligations is another important function of mass media. Due to globalization a huge number of people depend on communication and information to stay connected to the world and their daily activities like education, work, health care, socialization and travel. If you look at a common person he or she wakes up each morning and checks newspaper or television news which he or she uses for basing their decisions.

Billing System Essay

1.1 Introduction As the world progresses on in this never ending chase for a time and wealth, it is undeniable that science has made astounding developments. Technology and computers are everywhere. Today, they are becoming the foundation of any development of society. The computer system is not a simple machine. It is like a very modern and highly complex calculator. It can do all the functions at a speedy rate and also helps us to search and progress in our homes and businesses. This is apparently complicated, but the vibrant outcome will make our work effective and efficient. Computer technology is very important especially in the business field. It can help to make work easier. Computer is a powerful tool, allowing you easily extract data in order to prepare reports and analyze the information. Computers can help a business stay in contact with its customers as well. Computers can help managers keep track of the financial status of the company on a yearly, monthly or even day-to-day basis. Companies can use their computers to print checks for payroll and expenditures, and can form a direct link to the company’s bank account. Computers through internet connection made business transactions easier and more convenient. As compared to hard copied data which is more prone to damage data saved in the computer is more secured. Thus, computer plays a big role and importance in the business field. Already computers have become such an important part of our lives—in airports, banks, railway stations and every well-equi ­pped modern office. As computer continues to proliferate in ever increasing numbers across large segments of Government, business and industry, the common man is beginning to believe hesitantly that computers can actually deliver a good part of the promise that they had offered. Society is  gradually accepting the fact that computers will indeed change the manner in which the things are done. For a water billing, which is complex, repetitive and has voluminous data computerization is recommended. Computerization overcomes many of the defects in the manual system, is fast and gives a control on the system. In our study entitled â€Å"Computerized Billing System for Pansol Rural Waterworks†, the researchers will give an extent or the effectiveness on keeping the consumers’ consumption information, and the establishment’s collection in more advance and effective ways. The proponent think that with strong desire and hope that advance development of this study would be more significantly help on the way to a good and efficient billing system which should lead to at least minimizing if not eradicating the negative and undesirable aspects of this proposed system. 1.1.2 Background of the Study On May 23,1981, the residents of Barangay Pansol voluntarily associated themselves to form an association whose primary purpose is to provide its members with adequate supply of potable water for domestic use at reasonable cost. A year later, Pansol BWP- RWSA Inc. was constructed jointly by the USAID/BWP – MILG and the provincial government of Batangas under the administration of Governor Jose C. Laurel. A contract was made and entered into by and between the provincial government of Batangas and the Association. It was represented by then President Mr. Juan E. Manalo, the duly authorized representative. The province lent to the Association 44.67% of the total project cost amounting to P 141,602. 30 to finance the construction of the Level II water system or communal faucet in Barangay Pansol. The loan is  payable within 20 years with interest rate 4% per annum. As the population grew, the necessity for household connections increased and it gave rise to the Level III project or the individual household connection. The Association consists of 948 active members as of January 25, 2015. Thru the dedication of its Board of Directors, they put up a separate fund to provide scholarship grants to poor but deserving students, of which the fund came from 100% of their per diem. But many have applied for the grants and the  Directors asked for the Waterworks Association’s counterpart for the continuance of its project. Now on its 12th year, the scholarship is still on- going. The other project was the summer Art Workshop which had 33 graduates and concluded in May 22, 2009. The Association also did its part in the constructionof the multi- purpose building which house the Barangay Waterworks Office, the Barangay Health Center and the Barangay Hall. Pansol Rural Waterworks has newly opened its Refilling Station to ensure the availability of clean and safe water at lower costs. As of today, there are 11 employees at Pansol Rural Waterworks who are truly dedicated in serving Pansolians, headed by a Board of Directors whom are all residents of Pansol, Padre Garcia, Batangas. 1.2 Statement of the Problem 1. 2. 1 General Problem This study seeks to find out the solutions to the problems encountered by Pansol Rural Waterworks and their consumers. It deals with the problem with their manual billing system which results to slow processing of transactions. 1. 2. 2 Specific Problems Slow processing of transactions on billing Inefficiency of calculations and recorded transactions Time wasting is the result of slow billing process 1.3 Objectives of the Study 1. 2. 1 General Objectives This study aims to develop an organized and an effective billing system in terms of working capabilities. It will help to build an efficient system to minimize the processing period of transactions between the administration and the consumers. 1. 2. 2 Specific Objectives To avoid the slow processing of transactions due to manual transaction system. To provide an efficient and effective calculations and transactions between consumers and administration. To lessen the time and effort in processing billing transactions. 1.4 Significance of the Study The researchers are proposing the â€Å"Computerized Billing System for Pansol Rural Waterworks†. This will assure the institution’s development initiatives and faster billing transaction processing among administration and their consumers. If the proposed system will be implemented, this will be the conversion of the current manual system to a computerized one. The study would be beneficial to both administration and consumer. In view of the fact that this institution is currently encountering problems in their manual billing system, the proposed computerized system would be needed to eliminate or at least lessen such problem. The transaction can be done faster, easier and accurate which will result to less time and most burden of work load will be reduced. In addition to this, the proponents will also benefit from the study, because they will be able to meet the requirements and will also learn from their research. For future researchers, this study will serve as a reference material related to their own studies. 1.5 Scope and Limitations of the Study The focus of the study deals mainly on the billing system of the institution. These include all necessary statement specifying the payment transactions including the receipt which will serve as the generated report of the billing transaction. This study clearly implies that the other aspects of the institution’s operation such as payroll and other unrelated system are not included in our study. The research is absolutely focused on the billing transactions of the company and it has nothing to do with any other unrelated transactions. 1.6 Methodology A series of interview was administered to obtain the needed and accurate information for this study. The researchers have had a board interview regarding the system’s requirement and the information to be encoded in the system. Internet is a great help in the fulfilment and completion of the documents for this study. Through internet browsing, the researchers found out several related  literatures and studies including foreign and local researches which was compared to the proposed system which is the â€Å"Computerized Billing System for Pansol Rural Waterworks.† Another means of research is library research in which the proponents found additional literatures and related studies. 1 .7 Conceptual Framework The design will seek and provide solution for the problems that are being encountered by the institution and it’s consumer. Through the use of this design, the billing system with all the necessary data would be successfully done and recorded during the billing process. This shows the fundamental basis of the proposed system. The inputs which are Meter Number, Last Name, First Name, Middle Name, Address, Contact Number, Month, Due Date, Present Reading, Previous Reading, Consumption, Bill Amount and Penalty were presented here. Fig. 1: Conceptual Framework The figure shows the fundamental basis of the proposed system. The inputs which are Meter Number, Last Name, First Name, Middle Name, Address, Contact Number, Month, Due Date, Present Reading, Previous Reading, Consumption,  Bill Amount and Penalty were presented here. This also shows that the process is the Computerized Billing System for Pansol Rural Waterworks, and the generated output of the process is the receipt. 1.8 Definition of Terms System- is a set of interacting or interdependent components forming an integratedwhole Billing system- is a combination of software and hardware that receives call detail and service usage information, groups this information for specific accounts or customers, produces invoices, creates reports for management, and records (posts) payments made to customer accounts. Computerization- involves the process of taking activities or tasks not previously done on the computer and shifting them to being done on the computer. Hardware – is the collection of physical elements that constitutes a computer system. Computer hardware is the physical parts or components of a computer, such as the monitor, mouse, keyboard, and so on, all of which are physical objects that can be touched (that is, they are tangible) Software- is any set of machine-readable instructions that directs a computer’s processor to perform specific operations. Computer software contrasts with computer hardware, which is the physical component of computers. Technical feasibility- is one of the first studies that must be conducted after the project has been identified. Economic feasibility- is the cost and logistical outlook for a business project or endeavor. Operational feasibility- is a measure of how well a proposed system solves the problems, and takes advantage of the opportunities identified during scope definition and how it satisfies the requirements identified in requirements analysis phase of system development. Visual Basic 6.0- is a high level programming language which evolved from the earlier DOS version called BASIC. Windows- is a metafamily of graphical operating systems developed, marketed, and sold by Microsoft. It consists of several families of operating systems, each of which cater to a certain sector of the computing industry Microsoft Access- is a database management system from Microsoft that combines therelational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of applications, included in the Professional and higher editions or sold separately. Database- is a collection of information that is organized so that it can easily be accessed, managed, and updated. CHAPTER II REVIEW OF RELATED LITERATURE AND STUDIES This chapter tends to discuss the related literature and study. This will show the distinction between the related studies of the other research to the proposed system. These write- ups were of great help to the proponent’ s  task of accomplishing their objective. 2.1 Related Literature As the researchers conducted their research, they gathered all this related literature. According to James A. Seen, author of the book entitled â€Å"Analysis Design of Information System† states that system development can generally thought of using as having two major components, system analysis and generally system design is the process of planning a new business system to replace or component the old. But before this can be done, we must thoroughly understand the old or present system and determine how computer can be used to make the operation effective. Just as the same with how the proponents started the system analysis for this study. The analysis started from analysing the existing or the old system of the company. From the author of the book entitled â€Å"Modern System’s Analysis and Design† that was written by Jeffrey A. Hatfer, Joey F. George and Joseph A. Valacich, the goal of 6000 design is to provide a system that is easy to read, easy to code, and easy to maintain. They define information system analysis and design of information system is based on the understanding of the organization , objective, structure and process. Information system can be developed through various methodologies and comprehensive multiple step approaches to develop a system. Techniques are particular processes that follow to ensure the study is well – through- out complete and comprehensive. The goal of information system for the organization is to respond and anticipate problems and opportunities through innovates uses of information. Like this proposed study, the proponents goal is to design a system that will help the company improve and innovate. According from an internet article by Pradeep Gokhale entitlted â€Å"Computerised Water Billing System†, Amaravati water supply scheme is the  only urban water supply scheme in Maharashtra which has been getting the facility of computerized water billing system continuously since 1991. The operating of the system has been outsourced. The software development has not been in a year or two, but it has been in process years together and proudly contributed by generously from meter readers, counter clerks, fitters, plumbers, clerical staff in the office, and auditors and accountants, to the higher officers, engineers at all levels, and most of consumers of the scheme. It has become most intelligent software in the country and now it is not only utility software but it is management software. It is in use in number of cities in Vidarbha and has to share the experience of managing more than 800, 000 consumers in the Delhi, the Capital city of the Country, since 1995. Following script has been included in the Maintenance Manual for urban areas. Water Billing and Revenue Management System is the most important aspect of any Water Supply Scheme as it governs the financial aspect, which is the most important factor. Irrespective of the basis of the Billing Metered/Unmetered, the Computerized Billing System needs three major databases: First is the master data, this is the data, which needs to be entered only one time when the Consumer/Connection is added into the database. This data is relatively static in nature and does not change time to time. Various data required   to be store dare: Consumer Number, Name of Consumer, Address, Type of Use, Type of Consumer, Tap Size, Date of Connection, Details of Feeder Line, Locality, House No., Ward No., No. of taps, No. of Families, Meter Make, Meter Number, First Reading, Ownership of Meter, Deposit Amount etc. Second is the data for each billing period, this data will be entered for every consumer for every round and will be used for calculating the demand of that billing round. Various data items required to be stored are ; Consumer Number, Date of Meter Reading/Period for which Billed, Status of the Connection and any changes in Master Data etc. And the third is the receipt data, this data will be the data related to the payments made by the consumers against the bill issued. This data will be entered on daily basis irrespective of the billing frequency. Various data required to be stored  are; Consumer Number, Date of Receipt, Receipt Number, Details of the collection Centre, Cash/Cheque (If Cheque- Cheque No., Bank, Branch) Part Payment/Adhoc Payment/Deposit, Account Head for posting etc. The article points out a step- by- step procedure of the system implementation. Like the proposed study, upon impklementation, there will be procedures to ensure the systems data efficiency. According to an anonymous author of an internet article entitled  Ã¢â‚¬Å"Principle of Water Rates, Fees and Charges†, if the utility billing system is computerized, the time required for the preparation of the bill tabulation may be relatively short, perhaps only one or two weeks. The computer staff may however be required to develop specific programs to extract and summarize data in the form required, and delays are often encountered because computer time is not readily available when needed. By the beginning the bill tabulation early in the cost of service study, the results should be available to avoid delay both in the design of rates and in the evaluation of the adequacy of proposed rates to recover allocated costs of service from customer classes. A bill tabulation shows the number of customer bills rendered at various levels of water usage during a specific period of time for each customer class served by the utility. The tabulation of bills for a historical period provides the basis for identifying typical customer- class usage patterns and aides in the development of rates recognizing such usage patterns. Rate schedules that are intended to be applicable throughout an entire year generally require a bill tabulation for a historical record. Slow processing is one of the problems that occur in the existing manual system, and like what was mentioned in the article, it is the researcher’s target to increase the speed of process and to lessen the delays of transactions. As said in an internet article entitled â€Å"Developing Effective Waterworks  and Collection Practices†, written by an anonymous author, improving billing and collection activities has an immediate impact on the revenue streams of a service provider that can, in turn, encourage commercial and operational efficiencies for aiding the expansion and delivery of improved, reliable, and sustainable services. This note draws on national and international cases to explore what it takes to implement an effective billing and collection system. Effective billing and collection systems are a critical component for ensuring the viability of a service provider. Improving these has an immediate impact on the revenue streams of a service provider that can, in turn, help in improving services. Effective billing and collection systems are a critical component for ensuring the viability of a service provider. Improving billing and collection activities has an immediate impact on the revenue streams of a service provider that can, in turn, help the service provider in improving services. However, while effective billing and collection practices depend on many internal factors (including customer databases, the extent of metered and unmetered service provision, tariff and billing structures, delivery of bills, and facilities for customer payments), the institutional arrangements under which service providers operate and provide services determine whether such practices will remain sustainable in the long term. Efficient billing and collection practices can set incentives for the provider to effectively charge, and collect water bills while also fulfilling a commercial  orientation to services the revenue streams of a service provider that can, in turn, help in improving services. This note draws on national and international cases to explore what it takes to implement an effective billing and collection system that encourages commercial and operational efficiencies for aiding the expansion and delivery of improved, reliable, and sustainable services. The note starts with an explanation of how poor billing and collection hurt the service provider, followed by the key principles of an effective billing and collection strategy, illustrated through national and international billing practices. The basic aim of the performance improvement series is to help water utilities and service  providers understand and adopt mechanisms that promote cost recovery and sustainable revenue strategies, as well as help achieve financially viable and sustainable improved services. The objective is to be able to focus not only on specific performance improvement areas by advancing technical, commercial, and operational efficiency—such as leak reduction, billing and collection, customer service, and tariff setting, among others—but also ensure that such improvements remain sustainable and viable in the long term through arrangements such as performance agreements, monitoring, and evaluation. The article focuses on the importance of effective billing and collection, the common pitfalls that their poor implementation have, and what some service providers have done to improve upon current billing and collection practices—through measures including robust recordkeeping and billing procedures, updating customer databases, outsourcing billing activities and using improved technology, and encouraging and incentivizing staff to undertake billing and collection functions more diligently. Like the study, the goal of desingning a computerized system is to generate an effective billing process in the company. According to http://www.cusi.com/water-billing-system.html, Just like with any business, having the right tools is critical to a company’s failure or success. One of the most critical tools for a successful utility company is having an efficient, yet effective water billing system. Having the right billing in system is place is important for a number of reasons. New water billing software helps utility companies to be more efficient in their overall billing processes, while helping them to boost productivity. New water billing technologies help utilities automate internal billing processes into a simple, effective, and easy to use system. If you’re looking to boost efficiency and productivity, while decreasing customer response times and increasing customer satisfaction, there is no one more trusted in the utility billing services industry than CUSI Utility Billing Solutions. CUSI provides complete personalized billing solutions for  companies with customer bases from 500 to over 500,000. Currently, CUSI has over 1000 companies using their billing solutions to manage their water, sewer, gas, electric, and waste  management operations. Also, CUSI currently offers CIS/Utility Billing solutions to help address challenges of utility companies both large and small. CUSI’s water billing system will offer a number of benefits to your utility company almost immediately. Just the same with the proposed study, the researchers aim to develop a system that will be beneficial to both management and consumer. According to an article entitled â€Å"Water Billing Software Runs the Business† from http://encyclopedia.jrank.org/ , for large commercial water customers with multiple units, like apartment complexes, the water billing software is capable of allocating a single meter reading into multiple bills according to square footage and occupancy. When your utility company outgrows the capability of your current water billing system, invest in the most advanced system to track every aspect of your utility business. Be prepared to update business processes to include the software inputs that will keep the office and field apprised of work activity and customer requests. Train the employees and monitor the ongoing effort to use the software effectively throughout the day. The initial investment in high-quality water billing software will improve your margins and reduce the monetary loss from unpaid accounts. Your customers and employees will be better informed, and the costs will be reco vered within an acceptable  period of time. The same with the proponents target in designing the system, the program will be effective and improve the company’s billing and collection. An article from http://www.waterefficiency.net/ entitled â€Å"The  Benefits of Automated Billing†, says that, by employing water billing software, utilities can reduce the size of their labor force, providing immediate savings. They won’t need as many utility employees to tackle billing issues if software is doing this job for them. And reducing the number of employees in the billing department doesn’t necessarily mean laying off talented workers. Utilities can train billing department staffers to take on other jobs, whether with the municipal utility or elsewhere in the utility. Water billing software also allows utility employees to focus their efforts on other tasks. They can spend more time in the utility’s customer service department answering resident questions. They can analyze the reports created by billing software to hunt for potentially costly leaks. And they can study these same reports to determine new ways to conserve water use and reduce the water utility’s overall costs of providing this water to its customers. Today’s water billing programs provide a host of reports and functions that stretch far beyond simply sending payment notices to consumers. Savvy water utility officials recognize this and use these reports to operate their utilities in a more efficient and cost-effective manner. The proponents study targets to lessen  the work load of employees and the fast processing of billing transactions in the company. According to an article with a title â€Å" Impact of Municipal Billing Systems on Revenue Collection†. The Manila Water Utility undertook a series of reforms between 2000 and 2003. The utility now employs 100 per cent metering on all service connections, which are read monthly. There has been an increase in new service connections, identification of illegal users, billing of unbilled services, and replacement of faulty meters. As a result, revenue has increased by 83 per cent while the average collection period has fallen from 86 days to 50 days . Like the research study, once implemented, the proponents look forward to effective billing and collection of payments in the company. Another article entitled â€Å"Baltimore Approved New Water Billing System† mentioned that, Baltimore officials approved on Wednesday a new water billing system that will bring the current 35-year-old system up to date. In the next couple of years, the city is updating more than 500,000 meters and launching a new billing system. The new system will be the brains behind the city’s new water meters and will allow customers to read bills online and get more information  about water usage. When UMAX launches, it will bill customers on actual usage, meaning no more minimum bills. â€Å"The new system known as UMAX will enable the city to move away from the existing minimum billing model toward a system that charges based on actual consumption,† Baltimore Mayor Stephanie Rawlings-Blake said. Just like the research, it is needed to improve the company’s performance in terms of billing transactions. 2.2 Related Studies 2.2.1 Local Studies In the study conducted by Benipayo (1994), entitled â€Å"Study on the RM/GS Billing System of the Manila Electronic Hotline Telephone Company†, stated that billing system is an essential component of the revenue generating function of the company. Thus, failure to generate bill on the proper time would effect the retaliation in the collection of revenues. The billing update is actually the revision of the entry of the new accounts in the customer file. Failure to update customer state in the billing records shall in a â€Å"no billing† of the consumption and will ultimately cause a non-generation bill. Like the study, the researcher aims to be a  good innovation in the company’s billing process. Effective billing system means good revenue. According to the Casimiro Development Corporation Water Billing System, in March 2001, Bartolome, Alonde, Yanuaria and Atendido made a study about the development of Casimiro’s Water Billing System. Based on their study, the problem was that Casimiro Development Corporation water billing system operates 13 projects and approximately 450 units per project that run in a manual-based environment. To develop more accurate files, they created a well-structured database that lessened and speed up the works in computations in voluminous files with accurate and error-free files. According to the Trece Martires Water District Billing and Collection System. In March 2002, Cruto, Legaspi and Rosero made a study on Trece Martires Water District Billing and Collection System. Based on their study, the problem is that the Trece Martires Water District Billing and Collection System apply the manual processing of its billing and collection clerks and other office personnel. The records of the customers were record in paper works that are less reliable to keep those files. When a customer asks for his/her records, it will add up the workloads of the employees. To accurately keep those records, they developed an automated Transaction Processing System that speed  up the customer’s daily transaction, utilized efficient and safe storage of customer’s records and a more reliable and accurate computation of customer’s water bills. Accurate files is to be provided when this proposed study is implemented. In the study of Bartolome (2000), entitled â€Å"A Computer Water Billing System for Teresa Water Supply†, stated that in making a water billing computerized, numerous benefits can be acquired. One of the benefits is that it speeds up the current computation of the bills wherein the operators will not waste their time in computing the bills of every concessionaire because the system computers it automatically. Like the study, there are also several benefits that can be acquired like the fast processing of billing transactions. A study entitled â€Å"LAN-Based Assessment and Billing System for Camiling† by Angelica Pagaduan said that, the manual method of assessing and issuance of receipt during enrollment period at Camiling Colleges is prone to errors, tedious and most often misplaces records or documents. The people concerned could not accommodate more students because of the slow assessment and computation of fees to be paid, thus, causing inconvenience to both teachers  who are assisting in the enrollment and the students during enrollment. The proposed system will be designed to improve the current Assessment and Billing System of Camiling Colleges. In the study of Purification (1995), entitled â€Å"Billing System of Plaza Hotel†, states that due to probably of manual computation error, computerizing the system will be able to step this probability even it is very rarely experienced in the manual billing system. Like the study of Purification, the study also aims to eliminate or at least lessen the computation error in the billing system. A study with a title â€Å"The Case study of Manila Water Company† states that to maintain a sustainable structure for a world-class standard for water and wastewater services for Metro Manila, there is a need to ensure a balance between the interests of the consumers and the operators. Experience in the Philippines, however, indicated otherwise. The balance of interests was not easy to come by with regulatory regimes suffering from weak regulatory capacity. In order to avoid the same tendencies to repeat in the new contracts, the concession agreement adopted a â€Å"regulation by contract†26 framework. This framework laid down in a clear and detailed manner within the contracts the activities that would be regulated by an independent agency. The same with the study, the proponents aims  to design a system that will be beneficial to both management and consumer. The study entitled †Remote Automatic Water Meter Reading System using Global System for Mobile Communications† by Rainer N. Dita, Paolo Pedro C. Martinez, Chrish Adrian S. Miranda focuses on implementing a GSM based system for the automatic water meter reading in the Philippines. This will determine if there is a significant difference between analog water meter and the proposed system in data collection. Weather conditions and security issues regarding the GSM module will not be taken into account. Also, the network problem due to its provider is not included on the study. This study aims to develop an automatic water meter reading system that will enhance the Analog water meter data collection by utilizing wireless technology using GSM module system for data transmission to increase the range of data transmission. 2.2.2 Foreign Studies A Foreign study entitled â€Å"Irish Water Charges Plan† says that, this document represents Irish Water’s scheme of charges which are reflective of a number of Government and CER directions (some of which are being finalised currently) which in totality comprise the water charges plan. The scheme of  charges in this document are designed to ensure that Irish Water only recovers the allowed revenue approved by the CER over the period 1st October 2014 until 31st December 2016. Irish Water has been guided by principles12 associated with equity and non-discrimination; efficiency in use of Water Services; cost reflectivity; cost recovery; stability and simplicity in developing our scheme of changes. Simplicity of the system, this is what the researchers aim. Our study needs to be simple in order to let the user understand the system easy. The aim of this paper with a title â€Å"Water Label to Improve  Water Billing in Spanish Households† is to propose a new way to improve the contents in water bills by adding a new water label that allows for checking the efficiency of water use. The water tag provides information to tenants about their efficiency of water consumption. In case of houses with a special meter to obtain the domestic hot water consumption, an extra water label can be shown with the evaluation of this kind of consumption. Furthermore, this information is compared to the average consumption value of citizens from the same province. To go further in citizens’ awareness about this subject, some recommendations should also be included, which will help to reduce water consumption. This research takes a new step forward in terms of billing, since it evaluates, compares and gives recommendations with the purpose of improving the actual water billing system,  thus increasing the awareness of citizens and decreasing water consumption in Spanish housing. Although bills are only a means of transmission, considering that it is a receipt of a service, they are subject to certain legal restrictions that, in the case of Spain, are established by Royal Decree 87/2005 [42]. This document indicates the minimum data that bills should contain, such as the invoice number, name and surname, and so on. In addition, there is a part that is considered appropriated to give better customer service. Like the study, it also aims to provide a system that will bring improvement and innovation in the sompany. A study entitled â€Å"Smart Water Systems† present a new approach to promote water security with uncertain but significant future risks from population growth, hydrological variability and extreme events, and intensifying water allocation demands across water supply, agriculture, industry and ecosystems. Strategic and transparent water resource decision making is central for water security to be achieved. This is in turn contingent upon the accurate, timely and reliable collection and communication of information relating to water abstractions and use, and the primary resource base. With mobile networks expanding globally across national territories, SWS offer a mechanism to capture and communicate data  on water resources through hydro-informatic systems on abstraction from surface water and groundwater, soil moisture content, storage  levels and network leaks or theft. By generating accurate and reliable data, SWS deployed at scale can drive a step change in water sector accountability and transparency, thereby improving governance, reducing risk and ultimately creating a new business case for water sector investment. Partnerships across mobile network operators, water service providers, regulators and investors will be needed to realize the full potential of SWS and catalyse further innovations. In a study in India, the Hyderabad Metro Water Supply and Sewerage Board introduced a spot billing scheme for billing its water connections. This helped reduce the billing cycle from three weeks to one day, which in turn resulted in increased cash flow (Agarwal 2008). The Board initially outsourced the billing function to a private party that had relevant experience. Through handheld data logger machines, staff employed by the private party can generate bills on the spot and deliver them to customers. The scheme has been in operation for about 70 per cent of the Board’s service area. In the long run, the Board aimed to hand over the bill generation activity through spot billing to its own meter readers. The Board undertook some restructuring of its current staff, and redeployment and rationalisation of their work schedules. Like our study, the aim of this proposed system is to improve the company’s performance, to lessen the problems and to provide an effective billing sytem.

None Assignment Example | Topics and Well Written Essays - 1000 words

None - Assignment Example In instances of strict liability, the requirement of a guilty mind is not required; all that is needed to show criminal conduct is the forbidden action. Strict liability offences are usually not of a serious nature and the laws governing such offences are regulatory. A good examples are offences of pollution. Denunciation in criminal sentencing regime is the act of imposing a severe sentence to an accused person in bids to send a message, that society, in the embodiment of the court does not tolerate the action of the accused person action. It therefore serves to deter individuals from committing similar crimes as well as appeasing the victim as they feel that justice has been served. For instance, a person accused of raping a child, could get a harsher sentence than one accused of raping an adult in order to show that child rape will not be tolerated. It is a defense used in court by person’s who murder their spouse alleging that at the time of the commission of the crime the person was suffering from the battered wife syndrome. It is called the battered woman/wife syndrome because it is a defense mostly used by women. It is a defense for the women who react with force as a defense mechanism stemming from the belief that it is the only way to defend themselves from their assailants. Nevertheless, there is no psychological evidence to support this principle as a defense in criminal law. There are four main principles that govern the adjudication of criminal justice. The first one is the presumption of innocence; that a person is innocent until proven guilty in a court of law of competent jurisdiction. The other is the is the burden of proof; in criminal law, he who alleges proves, thus the onus of proving criminal liability is vested on the prosecution and that of proving defenses put forward by the defense team, is vested in the defense. The other principle is right to remain silent; one has the

Principles of coaching and practice in sport Essay

Principles of coaching and practice in sport - Essay Example The autocratic dominance on older and more proficient athletes was related to a relationship to coaching behaviors that emphasized negative feedback as opposed to positive encouragement (Coach burn out). As the athlete becomes more accomplished their loss of control can be perceived as dominance. At the other end of the scale is the democratic style of coaching. In this style, the coach mandates the overall goals and training requirements of the athletes. The athletes have more freedom to choose and make suggestions for their training as well as the strategy of play. The democratic coach will consider these inputs from the players and weigh them into the final decision. Professional players who have reached a high level of competency may be allowed to simply play the game using their own best judgment. As with the autocratic style, the democratic is also broken down into two subgroups. These are the sharing and the allowing style. In the allowing style, the athletes are given much greater opportunity to make their own decisions on the training and objectives. In both groups, players choose the training session and the coach approves it based on rationality and safety. This style is appropriate where the players have sufficient skill and experience to make independent decision s. It may also be a useful style when the outcome is not highly critical such as participation simply for leisure activity. One such coaching method is the command style. The coach is a commander and the player is the receiver of the instruction. According to Brian Grasso (n.d.), President of Developing Athletics, "Coaches who display this habit believe that coaching success is based on how well the athlete can reproduce the skills as taught or demonstrated by the coach". This style can be effective in a sport where technical movements or standards must be met such as figure skating. However, it mandates that the athlete be open to total trust in the coach and their subsequent decisions. This style has been criticised because it fails to account for the various learning methods that young players may use as well as their individual needs. Coaches who are involved with highly trained and well-organised players may take the Laissez

Arduino Literature review Example | Topics and Well Written Essays - 1000 words

Arduino - Literature review Example The microcontroller board applied in the design of the Arduino enables writing of programs by linking several physical output functions of the computer including switches and motors (Arduino n.d, para.2). The hardware of the electronic component is programmed using libraries and syntax, more like C++. The microprocessor board that enables programming in Arduino platforms applies simple multimedia integration conditions as discussed in the section below. There is a variety of Arduino platforms, usually released upon the advancement of design and development. Some of these Arduino microcontroller products include Arduino Duemilanove, Arduino Flo, Arduino Bluetooth, Arduino Mega2560, Arduino Uno, Arduino Nano, Arduino Extreme, Arduino Mini, Arduino NG, Arduino Decimila, Arduino Mega, and Lilypad Arduino. Notable differences across the different forms of the Arduino products include size, height, number of pins, price and compatibility that vary across the products list. Generally, the input shields accompanying the Arduino also define the design and number of input/output (I/O) pins that the product has. The latest versions of the Arduino such as the Uno have a higher compatibility level with respect to pins and shield connectivity than the earlier ones. The means of achieving connectivity changes with higher advancement across the versions, with the use of USB or bluetooth illustrating the level of advancement for the various types o f Arduino. Despite the availability of several other microprocessor platforms in the market today, Arduino stands alone in offering effective results at favorable conditions that end users may prefer when compared to others. Some of the other microcontrollers similar in functionality to Arduino include Parallax Basic Stamp, BX-24 (by Netmedia) and Handyboard (by MIT) among many more. One of the advantages of using Arduino microcontroller is the fact that it is open source which significantly

Industrial Relations Negotiations and Commercial Negotiations Research Paper

Industrial Relations Negotiations and Commercial Negotiations - Research Paper Example A negotiation process cannot be successful if both parties only look after their own benefits and do not come towards a win-win situation in which both the parties benefit from the negotiation process. Negotiation, in general, is of two types that are industrial negotiation and commercial negotiation. These two types of negotiation are different from each other in terms of their focus and the parties to the negotiation. Negotiation as a process also differs in different cultures. In the course of this essay first negotiation as a concept is defined and then the process involved in negotiation are taken into account. After this part differences of the negotiation in two types of a setting are discussed. In the end, the effect of culture and other elements that are specific to countries on the negotiation process is discussed. The effect of culture on negotiation is important to note in view of the concept that when people of different cultures sit to negotiation this is the most impor tant factor that has to be taken into consideration. According to the authors, Frow, Marginson and Ogden negotiation means discussion or agreements between two parties for making an acceptable and joint decision. Sometimes in this process, legal documents and rules are involved. In this process, people settle their differences. The authors say that the interests of parties are solved by making effective negotiation. The conflict also arises in the process of negotiating any matter. Two main elements are involved in the negotiation. One is constructive compromise and another one is purposeful persuasion. The main purpose of negotiation is to make an agreement by solving debates. Various factors of the parties are taken into consideration for establishing an agreement. Effective negotiation provides several advantages to all the parties involved in the process. As per these authors by discussing and solving different issues, best possible

Difficulties students have when dealing with measurement concepts Term Paper

Difficulties students have when dealing with measurement concepts (length, area, volume, value (money), angle and time - Term Paper Example This necessitates the development of understandings based on the estimation and measurements of these attributes as well as, their existing interrelationships, additionally, the units and conventions related to the measurements and recordings on elapses of time and its duration is essential (Ser, Journeaux, and Larcher, 1993). Having in mind, measurement requires that students should be able to develop dexterity in the application of the various measuring instruments. Additionally, sound understanding of use of whole numbers and decimal number numerations and competency when using mathematical processes such as counting is essential (Barge, 2012). Notably, making sense of measurements necessitates that students need to formulate mind pictures and personal referents for different measures to assist in the estimation. However, research has indicated that students often experience problems involving different measures (Barge, 2012). Intriguing is the fact that students experience such p roblems and yet measurement is one of the most widely taught and relevant in all aspects of the curriculum. As noted, what makes measurement so difficult to student, and what can be done in order to help students master the concepts and skills which would be instrumental in ensuring proficiency in this field? This paper seeks to investigate the problems experienced by students in concepts of measurement involving length, volume, area value or money angle and time. In order to identify the problems faced by students in matters involving measurement, it is necessary that we all understand what measurement is all about. As Kamil and Clark, (1997) explains, measurement is a number which indicates a comparison between the attributes of the object under measurement and the same attributes of a given unit of measure. Often students are poorly informed on the on the differences between square, linear, and cubic centimeters. In early years, students have been reported of having difficulties in understanding that length remains the same when an object is moved to a different location either vertically or horizontally, or that volume also remains the same for a given quantity of water regardless of whether the container used is wide, short, tall and narrow. Similarly, students have experienced problems in comprehending that masses of a given objects remains unchanged irrespective of whether there is a change in the shape of the object. Students have been reported of having experienced problems since they confuse it with size, volume or quantity (Kamil, and Clark, 1997). Most common, the misconception that if an object is large then, it has a high mass is widespread amongst students. This often occur when the judgments are made based on the sight rather than on the feel. For instance, students often think that a tennis ball s much heavier than a golf ball since it physically appears to be larger than the golf ball. In relation to quantity, students have been reported of i maging that two foam balls are much heavier than a soccer ball since it appears that foam ball are many as compared to one soccer ball. Indeed, conservation is a concept that needs to be introduced in the classrooms if students are to effectively solve measurement problems. Additionally, students need many opportunities in order to overcome the impenetrability which seems to surround

Cuba Music and AfricanInfluence Essay Example | Topics and Well Written Essays - 1250 words

Cuba Music and AfricanInfluence - Essay Example The basis of Cuban music is the music of African settlements such as Araras, Bantu, Carabaliez and Jorubas. Such settlements have preserved their authentic cultural traditions, despite the fact that they were forced to take a catholic religion. At the same time the religion Santeria had been developing and soon it disseminated through the whole territory of Cuba. This religion depicted the music of Cuba as percussion instruments are a part of religion and its worship ritual. By the 20th century the Santeria element have penetrated deeply in the Cuban pop and folk music, and into the music of other countries such as France, the USA and Jamaica. The native inhabitants of Cuba were Indians that were eradicated by the Spanish colonizers and the Indians music trend â€Å"areito† disappeared as well. Certainly, the emigrants have integrated the peculiarities of their music into the Cuba music. To the famous Cuba composers belong Esteban Salas, Robredo Manuel, and Haspar Villet. â₠¬Å"A brier look into Cuba's unique history will provide us with some insight into these recordings. Cuba's particular cultural heritage is largely the result or two horrendous examples or inhumanity- the annihilation or the indigenous peoples or the island, and the institution or the abominable slave trade which endured for almost 400 years. Spanish colonization began at the end or the 15th century. The Indians or Cuba were exploited, enslaved, murdered and practically extinct within 35 years after colonization began. This explains why there is virtually no Indian in Huence in Cuba's traditional or popular music, unlike the countries or Central and South America, where the Indian heritage has played a major role in cultural development.† (Gills... This essay approves that the double-sided aspect of Cuban music, which consists of the folklore instruments and popular forms of expression as well as more abstract and complex form known as classical music, are typical for Cuban music. Speaking about classical music it is essential to mention that due to reason of the lack of its representation to the masses and the natural complexity, classical music is ignored by all the Cubans. As the music of the people, the culture of which has rich and diverse folklore, Cuban popular music, which was made out of many popular songs and dance music, overshadowed classical music. â€Å"African slaves brought to Cuba their national culture and ritual dances. This report makes a conclusion that having researched the influence of Cuban music by the African melodies, we can make a conclusion that the slaves brought to Cuba by Spaniards had their own culture, which was originated from slavery. They created many melodies and dances and managed to influence the culture of Cuba so deeply and strongly, that new styles of music appeared and became very popular. These styles were brought to other continents and help create popular musical styles. Cuban dances represent an original mix of classical and folk dances, which are unique and deserves attention. Everybody who comes to Cuba is first of all attracted by melodiousness of its inhabitants, which was brought to them by slaves and their own culture created in the oppressive conditions. This testifies that Africans have their own unique and very beautiful culture that was recognized in the whole world.

Analysis of the Research Article pH Effects on the Bio-Permeability of Essay

Analysis of the Research Article pH Effects on the Bio-Permeability of Polymers Used in Prophylactics - Essay Example The hypothesis in this study was that pH has an effect on bio-permeability of NLR condoms hence research question is: Does pH increase the permeability of NLR condoms to infectious agents? In order to get an answer to the research question, this study tested pH effects on the permeability of natural latex rubber thus pH is an independent variable while permeability of NLR is a dependent variable. The investigators exercised adequate control of the variables. The NLR were first tested for any permeability using neutral water, bacteriophage and bacteria (E. Coli) and only those that were impermeable at the beginning of the experiment were used in the experiment. This was very important since it ensured the results that showed permeability after treating with different pH solutions were not as a result of any other factor but the pH. The second control was by cleaning the NLR condoms using distilled and neutral water. This was important because of two controls; first, by ensuring all lubricants, flavors and essence are removed from the NLR condom and second, there is no effect on the subsequent removal since distilled water (neutral was used) (Tubman et al 293-294). The investigators also prepared and standardized the bacteria that was used in this experiment and used the right media to inoculate and isolate the bacteria and bacteriophage. However, the investigators have not shown evidence of calibration of the pH meter that was used. Since pH is a variable, preparation of the pH solutions that were used to treat NLR condoms only is only mentioned but does not show for example how the study confirmed that pH 4.2 was actually 4.2. Moreover, replication of this study could face a challenge due to this fact.

NetFlix company Essay Example | Topics and Well Written Essays - 500 words - 1

NetFlix company - Essay Example Another reason why the mission statement of Netflix should be reformulated is because its company philosophy does not appear in the statement. The company’s basic beliefs, values and aspirations are not reflected in their mission statement. What is clear in their statement is where their strategies are directed and what they want to be in the future. The firm’s strategy of increasing its streaming subscription globally is the appropriate strategy for the company. Over time, it is expected that their domestic DVD by mail service to decline significantly in the near future; thus, their strategy to focus on their streaming service is a good move for the company. Netflix has decreased its budget in their DVD business to allocate more to its global streaming business (Netflix, Inc. 8). One can say that this strategy of Netflix has produced the desired results because as of the first quarter of 2012, there was an additional three million streaming subscribers; therefore, reaching a total of 26 million global subscribers (Netflix 1). This strategy further strengthened their position as the world’s leading internet TV network (Netflix 1). The domestic streaming service alone contributed $67 million to the company’s profit, which is 13% contribution margin (Netflix 1). Indeed, the firm’s strategy is providing them a relevant competitive advantage and is working well for them. Another strategy implemented by Netflix that is to their advantage is their continuous move to increase the quantity and quality of their TV shows and movies. Their approach is to sign licensing agreement with TV and movie outfits and major film distributors and producers in order to reinforce their content offerings and have a steady flow of new titles (Netflix 2-3). This is a competitive advantage which they enjoy over their competitors. As

George Orwell, 1984 Essay Example for Free

George Orwell, 1984 Essay The introduction of the novel Nineteen Eighty-Four says it all. It cannot be denied that control is present in the society. A few sentences in the first paragraph: â€Å"On each landing, opposite the lift shaft, the poster with the enormous face gazed from the wall. It was one of those pictures which are so contrived that the eyes follow you about when you move. BIG BROTHER IS WATCHING YOU, the caption beneath it ran (Orwell 2). † How do you feel when you keep being reminded that someone is looking after you? Or, to be more politically correct, having you under surveillance? The introduction of the book is about Winston Smith who gets inside his London apartment. The tone of the introductory sentences is depressing and dark. The living conditions are undeniably squalid. In this part, it was clear that Oceania, Eurasia and Eastasia are the three superpowers that divide the world into pieces. Oceania is where Winston Smith came from (Orwell 1). These superpowers are never in good terms with each other. Because of the wartime conditions that seem constant in the environment and the nature of the countries, the people of Oceania are always repressed. The conditions brought about by war caused the government of Oceania to let its people suffer through repression. The people are always monitored. Surveillance is as common as eating. The party members, however, are not always given enough supply. There is also a private rebellion taking place because the government was no longer humane. In this private rebellion, Winston Smith is a member of the Outer Party. Winston is writing in his diary every single day. Because this decision is crucial, he accepted that what goes with private rebellion is doing some forbidden steps. He has to do forbidden steps because he is serving a party that he did not want to serve (Orwell 2). He buys the diary which was part of the things confiscated during a raid into the proletariats. He meets a young lady outside the shop where he purchased the diary, and he noticed that it is the same girl who keeps on eyeing at him for a few days. Because Winston started feeling that he should be there, and because he felt that the woman was spying on him, he immediately tries to stay away from her (Orwell 2). With this introduction, it clearly shows how totalitarianism has ruled the world. Nineteen Eight-Four is a novel that shows negative utopia. It cannot be denied that totalitarianism was at its most rigid. Totalitarianism was the kind of power used to execute total control of the people (Ellis and Reed, 2008). Orwell had been successful in representing control, in which he introduced through an entity referred to as Big Brother. This has four branches. One is called the Ministry of Love, in which law enforcement is done. The other is called Ministry of Plenty, where economic affairs and issues are handled. The Ministry of Peace is what takes charge of the war taking place in the country and around the world. The Ministry of Truth is the one that manages the dissemination of propaganda. Without the Ministry of Truth, the printed materials and other things needed for administering propaganda won’t be equally distributed. These four ministries make up the government (Ellis and Reed 2). Meanwhile, Winston Smith does not conform to this ideology. This idea is spoon-fed to him, with the concept of Big Brother being used. The government is feeding him with unnecessary things and ideas that he, himself, knows he does not need. Going back to the life of George Orwell, it can be seen that he reflects the character in his novel. George Orwell, like Winston Smith, has the same aesthetic and social characteristics. They both have the same political perceptions. This may be the reason why the novel is undeniably an excellent one, because he could write it as easily as writing his own thoughts, beliefs and feelings. He wrote excellently the representation of control in just simple paragraphs like: â€Å"Behind Winston’s back the voice from the telescreen was still babbling away about pig-iron and the overfulfilment of the Ninth Three-Year Plan. The telescreen received and transmitted simultaneously. Any sound that Winston made, above the level of a very low whisper, would be picked up by it, moreover, so long as he remained within the field of vision which the metal plaque commanded, he could be seen as well as heard (Orwell 8). † In the novel, there was clearly no way of being aware about how an individual is being watched. If an individual had to make a sound, someone will always hear it. If an individual is in the dark, then he or she can be safe. But if it is bright out there, then there is no chance that the movement of the individual is monitored and fully observed (Orwell 8). The practice of control as a way of administering power was done through television surveillance in the novel. Security cameras are everywhere. Just about any spot, a speed camera will be seen. The citizens were disturbed, and especially Winston Smith, because the people were not free and they were no longer happy with their lives of what the government was doing to them. In a more physical point of view, George Orwell wrote the following to give the audience a better picture of how the government, in the novel, had controlled and repressed the people (Ellis and Reed 2). The political perceptions of George Orwell are shown through Winston Smith. Aside from Orwell’s perception of politics, he also showed his disbelief, or skepticism, rather, of mass media, through the character of Winston Smith. It is no surprise that George Orwell was skeptic of the media because he has spent some of his time working for BBC, also known as the British Broadcasting Company. By working for BBC, he was able to see how information was distorted before it is distributed to the public (Ellis and Reed 2). The information they got were not presented as is on television. He was aware as he witnessed how propaganda was distorted. Because of his experience in working for a mass media outfit, he knew that whatever the public was getting from the television, the radio and the newspapers were not at all completely true (Ellis and Reed 2). Other information and important facts were omitted before news is aired. Now, he came up with the novel to let the public know what is happening behind authorities, and how much control is being executed before the public gets what it gets (Ellis and Reed 2). Control, in this novel, is clearly represented because it does not state that control is destroying the society just because it is there. The novel Nineteen Eighty-Four clearly suggests that the government, or the state as a whole, is there to manipulate everything. Individuals in the society are being controlled by the state, and control is employed on the information being released to the public. In the novel, the â€Å"telescreen† is a constant object. The telescreen, in the novel, is a tool for control. Everyone needs to have a telescreen. It is a dominant item in any household in London, especially in Airstrip One, the capital city, which used to be referred to as England. Aside from the telescreen, other ways are used to employ power and a quote from the book is here to show it, â€Å"There will be no love, except the love of BIG BROTHER. There will be no laughter, except the laugh of triumph over a defeated enemy. There will be no art, no literature, no science. There will be no distinction between beauty and ugliness. There will be no curiosity, no enjoyment of the process of life† (Orwell 238). Indeed, the state, just like in today’s society, aims to reshape the minds of the people. Whatever is happening in the novel of George Orwell does not end there. It continues and is widely seen in our society today. Out society, through the television, convert our minds into what the government or the media thinks we should think about. The theories of mass media are there to help us understand that for the media to sell, they need to create something interesting for our eyes. We need to see controversies. With all these, we learn to create our sides. Creating our sides is never pure anymore because even before we learn to form our opinion, the media and the state already manipulates the information given to use. The tools we use to shape our minds when it comes to our thoughts on the elections, the issues on war and terror, and economic crisis, are shaped by a higher power by using control.

A Case Study Of Apple Inc

A Case Study Of Apple Inc In the course of this paper, the author discusses about the practices of Reverse Logistics in Enterprise with Apple Inc being the case study of this discussion. This course work will be focusing on the key characteristics, benefits, implementation issues, barriers to implementation and risks of the practice. All the practices of reverse logistics would be correlated with the case study so a clear understanding is achieved on how reverse logistics really works, also a brief history of the case study is discussed herein. In previous years Reverse Logistics has been side lined and never given a serious thought, companies/organizations did not welcome the idea until recently, this was due to the fact that its introduction and implementation was perceived as a cumbersome, mainly because of its broad impact on environmental and human health (Rogers and Tibben Lembke, 1999). However today this is not the case as consumer electronics firms such as Apple, Samsung, Panasonic, Philips, Sony, etc. are now in stiff competition with each because they all practice a well organised reverse logistics scheme, this is so because such companies have come to a realisation that reverse logistics really does work boost profits, profits being the ultimate goal for every company. Furthermore firms that have not embraced and accepted the importance of an effective RL program are at very high risk of harming their organisations reputation and customers. However before one can understand the term Reverse Logistics we must first know and understand what Logistics is and what it is really all about. Gen.3:19 In the sweat of thy face shalt thou eat bread, till thou return unto the ground; for out of it wast thou taken: for dust thou art, and unto dust shalt thou return. 1.2 LITERATURE REVIEW Logistics is the planning and management of the flow of resources between the initial point of manufacture to the final point of sale or destination. These resources can be from manufacture, production, packaging, inventory, transportation, warehousing, information flow etc. (Council of logistics management, 2004) Logistics simply emphasizes the movement of products from one stage to the other (manufactures to customers), it has a number of fields but in the course of this work we will look at just one which is Reverse Logistics. Reverse Logistics is very similar to Logistics, as all the afore mentioned processes are carried out the only difference being that the activities or processes take place in the reverse or opposite direction. Reverse logistics according to Aviral Gupta 2009 can be explained in two simple steps: 1. Removal of new or used products from their original point in a supply chain and this includes, returns from consumers, over stocked inventory, or redundant merchandise. 2. Redistributing products using product return management procedure that will result in maximized value at the end of the products original useful life. Reverse Logistics is the process of removing original or used products from consumers back to the manufacturer; it is the process of moving goods from their typical final destination for the purpose of re-capturing value, recycling or proper disposal. It is the process of removing new, old, unwanted or used products from one point to another, for the purpose of revalue or proper disposal. (REVLOG, 2004) Reverse Logistics is basically the process of returning a faulty, defective or no longer in use products from the customer to the manufacturer in order to recapture value, for example if one was to recycle a bottle or a piece of paper that is taking part in the reverse logistics process. 1.3 PRM and SPM The two important points within any reverse logistics process come under the areas of products return management (PRM) and service parts management (SPM). PRM is based on the receiving, processing, and nature of product that come back from the customer to the manufacturer, while the service part management focuses on having the right inventory and management at the appropriate location to support service repair operations with spare parts. An effective PRM programme offers the possibility for value improvement and cost reduction. (Michael, 2012) CHARACTERISTICS OF REVERSE LOGISTICS Some of the characteristics of a good reverse logistics process are: A reverse logistics operation must have suitable collection and service support points to receive the used products from the customer. Packaging and storage systems must ensure that the remaining value in the used product is not lost due to careless or poor handling. The transportation mode must be compatible with existing forward logistic system. Disposition includes returning goods to storage warehouses, returning goods to the original manufacturer, selling goods in secondary markets, recycling, to get maximum value realization. Landfill has to do with disposal of products or parts that cannot be used. (Aviral,2009) Below is a cycle of the process of reverse logistics. Customer Production Dept Packaging Dept Distributor Testing Disassembling Service Support Receiving Dept Re-use/Re-sell Recycling Remanufacturing Figure 1.1 The cycle explains that the product comes from the customer and goes back to the manufacturer. The customer returns the product, the product goes either to the distributor or the service and support department this then goes to the test and disassembling department when it is tested and when the problem has been diagnosed it goes to the remanufacturing department it is either the product is refurbished and re-sold or recycled and most times when the products cannot be recycled it has to be disposed of (Landfill). Regardless of the issues all products need to be collected and sorted before transporting to the next phase. People return goods for various reasons and these reasons are stated below: Commercial Returns- customers dissatisfaction or due to catalogue sales. Repairable Returns- if the product has defective components. End-of-Use Returns- when the components are no longer useful to the original owner but can be useful to another person. E.g. trade-in End-of-Life Returns- Recalled by the manufacturer LeBlanc, H.M in his PhD thesis stated that there are 5 stages in the processing of returned goods, which are: Product Acquisition Collection sorting, testing Disposition Recovering Redistribution sales. This also agrees with the process in fig 1.1 BENEFITS OF REVERSE LOGISTICS Reverse Logistics is beneficial to both customers and manufacturers, below are some benefits of reserve logistics. (Liz et al, 2000) Consistency Transport costs Improved customer service Labour saving and expertise Increased flexibility and agility through management by exception Improved partner retention and satisfaction. More key benefits are improved inventory management and high revenue by offering new products in place of the old one. (Aviral, 2009).Reverse logistics is a tool to cut cost and improve customer satisfaction; it is also a competitive strategy. The drivers of reverse logistics can act as both benefits/incentive and as barriers depending on the company. BARRIERS TO REVERSE LOGISTICS There are several reasons and explanations why companies in the past did not accept and introduce reverse logistics but today a change in the perception and understanding of RL has been noticed as several companies have not only embraced but also implemented this idea. Change for the better they say is always met with obstacles and barriers, little wonder that such a great idea that would frontier a major positive change production and manufacture has been faced with barrier and implementation issues, it is important to differentiate between these two issues, the main difference being Barriers are legal related whilst implementation issues pertains to issues relating to the company and organization. (Rogers Tibben-Lembke,1999). Some of these barriers are as follows: Legal issues Environmental issues The government has strict rules and regulations about recycling sites and also companies do not want to have to carry the extra burden of paying tax for recycling sites. The major proof of environmental problems comes from the rapid need of waste disposal. Previously the majority of the public wastes disposal was land filled, and this however poses an unacceptable environmental risk because of location of the landfill, which in hindsight have posed hazardous risks to human health through ground water contamination and toxic air emissions. (Gungor, A., Gupta, S. M., 1999) Landfill sites have become a major issue as it pertains to the environment and human health because it has played out that the cons of having a landfill far outweighs its pros, strains on the natural environment as well as sickness from contamination became the order of the day. Hence the government, environmental bodies and individual are very sceptical about Landfill sites. 4.1 ISSUES OF IMPLEMENTATION AND RISKS Lack of publicity and knowledge of Reverse Logistics Under-development of recycling technology Misconception Lack of management attention and company policy Companies with little or no knowledge of reverse logistics think that reverse logistics has a high cost of operation and most of these companies have low financial resources. (Kwok, H U. Yiming, W., 2009) Many companies are of the opinion that returns compared to sales generate little or no money but with the introduction and initiative of the internet, sales returns of goods products by customers have improved. (Anindya R, 2003) Forward logistics systems are not designed for reverse logistics system, some companies do not understand this fact and it leads to poor services and eventually to failure. (Laura M. Joseph S, 2002) Poor inventory deployment is also a factor because if the inventory is not managed and organised properly then companies would not know what is in their inventory and what parts they need to ask their suppliers for, when there is lack of knowledge of reverse logistics then there is bound to be risks of failure. But these issues of implementation to reverse logistics were a traditional way of thinking because these days companies have embraced the practice of reverse logistics. Financial risks are also involved when a company does not have the means and financial status to run a reverse logistics practice, practicing a good and organised forward logistics does not necessarily mean that the same company can manage a successful reverse logistics scheme without adequate knowledge and top management planning. Another issue of implementing reverse logistics is the decision to carry out the operation in-house or to outsource, this decision can be based on a number of factors; Volume: if returned goods are low in number then the need to outsource isnt necessary. Cost-control: if the subcontract can perform the tasks more cost effective then the enterprise in question then the need to outsource can be considered. Complexity of Task: if there are varieties of tasks like inspection, testing, repair, repackaging, recycling, refurbishing etc, all these are time consuming for an enterprise that isnt well into the reverse operation then the enterprise can decide to outsource. Other factors of outsourcing may include: accuracy and data control, security etc. (Jade, 2002) REVERSE LOGISTICS: IMPACT ON THE PERMONANCE OF SUPPLY CHAIN The performance of reverse logistics can directly influence the entire supply chain system (Blumberg, 2005). Reverse logistics is better in information sharing between customer, supplier and manufacturers (Curran Ladd, 2000).It improves the flexibility, reliability of the supply chain system (Chopra Meindl, 2001). It helps in product development, shortened product life and development cycles can help companies to improve on their products and services. Reverse logistics helps in operational excellence and expertise, the management of products from manufacturing and into the closing stage which is sales and brings about cost and efficiency benefits of reverse logistics to the supply chain. The result of reverse logistics improves services to customers and better financial performance for the supply chain as a whole and its members individually, it reduces cost, increases revenue and customer services and help to obtain market advantage. (James, 2007) CASE STUDY: APPLE INC. 6.1 A Brief History: Apple Inc is an American worldwide enterprise which was established on April 1, 1976 and founded by Steve Jobs, Steve Wozniak and Ronald Wayne with headquarters in California. According to statistics it is the worlds third largest mobile phone maker after Samsung and Nokia (Linzmayer, 1999). Apple manufactures and sells a variety of electronics computers (Mac), phones (iphones), iPods, ipads, application software printers, storage devices, speakers, headphones etc. It is a highly competitive market. Apples brand is driven by 3 elements: confidence, competence and customers, it sells worldwide through its online stores and retail stores, third-party, resellers etc. Apple sold more than 45 million units of iPod according to their annual sales report in 2007, on May 19, 2001 and it opened its first official Apple retail store in Virginia and California. 6.2 Reverse Logistics Operations: Previously their take-back (reverse logistics) program comprised of 2 methods: Customer drop-off Direct shipment to their centralized return centre When customers drop off the products at the service centres the products are merged before being shipped to the centralized return centre and customers do not have to pay for shipping and handling. In recent times Apple has added an online return system, in which a customer fills out the return form and once the application is completed successfully and it meets all required criteria Apple Inc sends a packaging box for the customer to ship the product back to them for either trade-in or whatever the case maybe. A case was published in an SC Digest about a customer who requested for his defective iPod to be returned online at the Apple website. He keyed in relevant information asked and within 12hours he got a mail from Apple confirming that the product was still under warranty and approving the return. Within 2days Apple delivered via express package service a box for shipping the product back to one of its source centres, within weeks a new iPod was delivered to him.( SC digest, 2009) Basically even if a customer goes to a service and support centre of one of the retail centres and asks for a take back or replace, the product is checked and if it is still under warranty or has a defect it is taken and shipped to the testing and disassembling centre for testing, remanufacturing, recycling or disposal if necessary and the customer does not have to pay for shipment. A personal case happened that a customer went to an Apple retail shop with a defective product for a trade-in, the product was tested and within 1week a new phone was sent to the customer. 6.3 Environmental issues and means of improving For many years Apple has been working on means to minimize the impact their products have on the environment. Their first policy was developed in 1990, since then they have been designing new means of energy efficiency, reducing environmental impact via digital consumption. In 2010 Apple introduced the Apple Battery charger for recharging batteries, instead of the disposal alkaline batteries and this reduces waste by 78%. (Apple Inc, 2012). In recent times Apple faced an enormous number of concerns about toxic pollution and industrial unit accidents at an overseas suppliers factory in China, and that environmental examinations would be separate from an independent investigate of working conditions at the overseas factory of the supplier. Apple Inc reviewed this problem and hopes to make public the results of the review. (Kathy, 2012) Greenpeace international campaigned against Apple on various environmental issues regarding a particular chemical called polyvinyl chloride (PVC) and brominated flame retardants BFRs toxins in their products, on the 2nd of May 2007 Steve Jobs released a statement announcing the policy to eliminate the toxins by the end of 2008 (Apple Inc, 2008), the enterprise has since eliminated the toxins from their products becoming the first laptop manufacturer to do so. (ABC News, 2007) Because of the issues about landfill sites Apple has devised a means to meet the energy requirements of their landfill site in Carolina using renewable resources. The energy efficient design element of Apples facility will include a construction process that utilizes 14% recycled materials diverted 93% of construction waste from landfill and sourced 41% of purchased materials within 500 miles of the site (Apple,2012). Apple is devoted to protecting and shielding the environment, health and safety of employees, customers; in fact the whole planet from environmental hazards and this is stated in their environment health and safety policy statement. Apple Inc has a life cycle assessment process that evaluates the effect a product has on the environment throughout its life cycle and the objective of the assessment does is to improve resource efficiency while trying at the same time to reduce the impact the product has on the environment during the activities of recycling, manufacturing, re-manufacturing, distribution, usage and disposal. Apple is market driven, has strong leadership, strong direction, and great software support, has a good financial analysis report so the basic implementation issues like financial issues, lack of knowledge of reverse logistics, misconception etc are not factors for Apple as compared to some other companies. 6.4 Success/benefits of implementation. Apple has mastered the act of reverse logistics and they have success stories in the following fields: impact on supply chain management, relative price performance, product quality, reliability, design innovation, marketing and distribution capacity, service and support, corporate reputation, constant development etc (John, 2010) A previous challenge that Apple had was the consumer mindset about environmental issues but the public have a better opinion about Apple products in recent years because of the extent on how Apple has gone to tackle and improve the environmental issues they had in the past. Reverse logistics has helped to improve expertise and also helped to satisfy customers. According to the table below Apple has a 45% inventory return. source:http://www.zdnet.com/blog/btl/amr-research-apple-has-the-best-supply-chain-dell-no-2/18791 CONCLUSION: In the course of this paper, the author attempted to analyze reverse logistics activities in the manufacturing/ consumer company. There are several issues in the recycling, reuse, refurbishing, or appropriate disposal of products. The primary barrier to the practice of reverse logistics programs in some organisations is lack of knowledge and misconception. The reasons to implement reverse logistics are very basic; to reuse products and salvage redistributing unsold products. Though initial studies indicate that reverse logistics practises once implemented, yield cost-savings, these examples are far and few between as has been seen with the case of Apple Inc. Information Technology plays a vital role in reverse logistics because its applications are used to trace and track the goods and products on their return trip from the customer to the initial point of manufacture. Apple has grasped this fact and it has enabled them operate in the reverse supply chain channels efficiently.

Ubuntu And Its Influence On Leadership Commerce Essay

Ubuntu And Its Influence On Leadership Commerce Essay This research will focuses on how Ubuntu can influence and be applied to leadership strategy management and implementation in the hospitality industry of South Africa. It is therefore important in this research to understand the differences between leadership and management in order to have a clear understanding on the influence of Ubuntu in the Hospitality industry of South Africa. Adair (2006) explains that leadership is of the spirit compounded of personality and vision and he illustrates that management as a trend of the mind more of an accurate methods, calculation and routine. This is to say that leadership is the understanding and sharing of a common purpose without which there can be no effective leadership. Adair believes that management is to manage change and leadership is to manage growth. In this research paper it will be established if the Ubuntu style of leadership and management can bring about any strategy in management and nurturing of growth within an organisation in the hospitality industry. 1.1 PURPOSE OF THE STUDY The main purpose of this research study is to realise the influence and determine the impact of Ubuntu in leadership in strategy management and implementation. Because the style of Ubuntu leadership and management involves the leading of an organisation by departing from the hierarchically structured management relations and rather introduces a cooperative and supportive form of leadership in which collective solidarity of the group is employed and respected (Prinsloo 1998). 1.2 CONTEXT OF THE STUDY The principle of knowledge within the fields of management, strategy and leadership theories and practice has been developed and adopted mainly from the Western capitalist principles, with leading thinkers in the field being mainly of European or American dissent. These thoughts have then been exported beyond American or Western boundaries as trade has moved from being multinational, through international to global, and practices such as international outsourcing have become more widespread. While some areas of Asia, mostly India, may be both responsive and adaptive to some of these Western practices, other areas of Asia and Africa as a whole are not so. This paper offers contextual understanding of how the Concept of Ubuntu or Ubuntu leadership can be able to influence on strategy management and implementation in an organization with a case study of the Hospitality industry. The Western world has mostly underpinned and still continues on supplying leadership, implementation and strategic management ideas; this is through the political systems, and economic infrastructures to Africa, since the time of the colonial times to present. Though seemingly with good intentions, these Western theories that are continuously being used in organizations (business) in Africa have not achieved their desired outcomes because many Africans find it difficult to relate to them, having to sacrifice their authenticity in order to fully embrace such Western ideals. Thus the need to find out if Ubuntu kind of leadership and management can serve the purpose of indigenous Africa to fully embrace it. This now places an interest for the need to understand the Ubuntu context as well as the indigenous thought system and, in particular, the perspective of the Ubuntu worker. 1.3 PROBLEM STATEMENT The hierarchical organizational structure in every business structure will always reflect the organized coordination which ensures that the goals and objectives of the said entity are is achieved. The aim of this proposal is to investigate the Ubuntu leadership style used in the Hospitality industry. It is very cardinal to find out if Ubuntu style has a great influence in good leadership, strategy management and implementation. It is also of great importance to discover if this kind of leadership style can achieve both the institutional and the individuals objectives and goals. The other important reason for this investigation is to find out whether or not the leaders and managers in these institutions are motivated to improve their work-place. All these issues will be investigated through answering the following questions: 1.3.1 MAIN PROBLEM The objective of this research paper is to determine the degree to which Ubuntu leadership style can influence the strategy management and implementation in a hospitality industry of South Africa. How does the Ubuntu leadership style impact on the outcome of the strategy management and implementation process in a Hospitality organization? 1.3.2 SUB-PROBLEMS Below are the sub-problems which have been identified to be ideal with the main problem and gain insight into the role that Ubuntu leadership plays in the strategy management and implementation process. Does the research literature reveal the existence of any significant of Ubuntu leadership style to be more beneficial and influential in terms of strategy management and implementation in South African Companies? Does the research literature reveal the existence of a significant relationship between Ubuntu style and strategy management in South African industries? 1.4 SIGNIFICANCE OF THE STUDY The aim is to discover how Ubuntu leadership can influence strategy management and implementation in an organisation. Thompson, Strickland and Gamble (2005: 32 34) states that crafting a strategy, no matter how complex a task is substantially easier than successfully implementing one. Strategy formulation is primarily an intellectual and creative act involving analysis and synthesis. Implementation is a hands-on, operations and action orientated activity that calls for leadership and managerial skills. Therefore Ubuntu leadership style often entails a change in corporate direction and therefore frequently requires a focus on effecting strategic change. Implementation is historically a top-management responsibility closing strategic capability gaps and making sure a company maintains strategic focus. Strategy formulation and implementation are linked through learning (de Kluyver and Pearce, 2003: 125-126). Grant (2002: 526) mentions, New organizational structures and strategic priorities point to new models of leadershipà ¢Ã¢â€š ¬Ã‚ ¦.. So the question is can Ubuntu style stand to the task to play the role of top management by communicating effectively and formation of new strategies? It is said that good leadership in todays organizations calls for actively involving everyone in the organization, leaders are still ultimately responsible for establishing direction through vision and strategy (Daft. 2005: 535). Thus the concept of Ubuntu can surely apply. The results of this research will be analysed to place emphasis on the combination of leadership styles required by a transformational and transactional leader during the strategic planning process. 1.5 DELIMITATIONS OF THE STUDY The research might face the difficulty of determining when the categories are saturated or when the theory is sufficiently detailed (Creswell, 1998: 58). The grounded theory has been critical for its failure to acknowledge implicit theories which guide work at an early stage. The limitation of this theory will be taken into consideration throughout the research and data analysis because there has never been any method in social science without being criticised. Every possible out come will be taken to ensure the rigid conformity to the principles. 1.6 DEFINITION OF TERMS 1.6.1 UBUNTU The doctrine of Ubuntu has been used in almost all the parts of Africa. This culture has been of Doctrine has been most used and applied in South Africa. Most Academic commentators have pointed out the philosophical notion classification known as Ubuntu, which symbolises the beliefs, values, and behaviours of a large majority of the South African population. Ubuntu is defined by Mangaliso (2001) as humanenessa pervasive spirit of caring and community, harmony and hospitality, respect and responsivenessthat individuals and groups display for one another. Ubuntu is the foundation for the basic values that manifest themselves in the ways African people think and behave towards each other and everyone else they encounter (Mangaliso, 2001:24). Ubuntu has been viewed to be one of the most critical values in the African culture as a whole, and it is believed that this practice on the basis of management can be harmonious with the peoples of Africa. But the question still needs to answered is can Ubuntu can it compete and be of any advantage universally (Mbigi, 2005; Mangaliso, 2001). 1.6.2 LEADERSHIP Leadership has been well defined by Gray (2004) that it is managing the performance of others in any organised set up (Gray, 2004: 76). Conceivably the commonest constituent of definitions found in the literature concerns exercising influence in one way or another. This is quite clear since it implies that the exercisers of power should be able to have some ideas of their own about what they want to achieve, or what they want other individuals to do. In other words, they have vision, and are proactive in trying to turn that vision into reality by involving other people. 1.6.3 STRATEGIC LEADERSHIP Strategic leadership is defined by Daft (2008) as follows; The ability to anticipate and envision the future, maintain flexibility, think strategically and initiate changes that will create a competitive advantage for the organization in the future (Daft, 2008: 511). The other definition of strategic Leadership is of Dubrin (2004) which provides a clearer picture of the concept of strategic leadership. This definition of Dubrin helps to understand the necessity and effectiveness of carrying out strategic management. He defines it as a Strategic management refers to the process of ensuring a competitive fit between the organization and its environment (Dubrin, 2004: 401). 1.6.4 MANAGEMENT Managing culture is another element of leadership. It is the entrepreneurial leaders role to shape the organizational culture by setting example, the norms, standards and defining the values of the organization. Rossouw, Le Roux and Groenewald (2003: 167) state that managers often find it difficult to think that there could be a relationship between an organizations culture and its strategy. 1.7 ASSUMPTIONS It is assumed that for this study, the respondents of the questionnaires will answer all questions as openly and honesty as possible. The respondents will answer the questionnaires on their own and that, the questionnaires will not be completed in groups or influenced by other people or respondents. The respondents will answer the questionnaire in one sitting. All employees are ready and willing to be a part of the project work. All respondents will have technical and operational experience in their area of work. The results from this study which is focused on a particular sector (Hospitality industry) can be used in other organisation with the same Style of Ubuntu leadership in strategy management and implementation. 2 LITERATURE REVIEW 2.1 INTRODUCTION The evolution and progression of indigenous management theories and practices in Africa has been seriously affected and hindered by colonialism. The imposing of colonial administration was introduced by the western countries, and their management theories and practices are considered as the engine and the universal remedy for the continents socio-politico-economic development. The Western education, scholarship and prose generally diminished and denounced the astonishing management competency and practices of early African civilizations; this is evidenced, for example, in the building of the great Egyptian pyramids. It is assumed that these so called foreign management systems generally failed to achieve the desired results as they discountenanced African cultural inertia and social milieu. The paper addresses the development and effective if Ubuntu leadership style in Strategy management and implementation. Ubuntu leadership is an African management philosophy, which is rooted in th e African cultures, value system and beliefs, to provide the practical way for the efficient and effective running of organizations in Africa, with the aim of having a global competitiveness. The Ubuntu leadership style or the new management techniques known by different scholars, puts much of its emphasis on humanness, communalism and African patriotism, and it provides the veritable starting point for the development of indigenous African management philosophy. 2.2 DEFINITION OF UBUNTU A number of African researchers today have embarked on the advocacy for the indigenous African management philosophy that would serve the need of the African continent. In South Africa today, there is an emergency of a philosophical thought system derived from African culture, beliefs, and values and behaviours known as Ubuntu, (Ubuntu is a Bantu word meaning, broadly, sharing and community). Mangaliso (2001) defines Ubuntu as humaneness a pervasive spirit of caring and community, harmony and hospitality, respect and responsiveness that individuals and groups display for one another. Ubuntu is the foundation for the basic values that manifest themselves in the ways African people think and behave towards each other and everyone else they encounter( Mangaliso, 2001: 24). According to Poovan, du Toit and Engelbrecht (2006) Ubuntu philosophy permits administrators, leaders and managers to tap into the familiar African values to build and reinforce their work environment effectively by : Teaming up and organizing resources for survival this maintains productivity and effectiveness which deeply depends on shared values and individual contribution: it encourages focus on communal (and differences) with reliance to minimize threat to survival through conflict; creating of unified situations the spirit of solidarity, that is, mutual regard among members and individual adhesion to the group; create situations defined by group behaviours sit together, focus, on each other, co-ordinate behaviour; it enhances social oneness and participation sets up informal opportunities based on traditional pal abre central village location for gatherings, activities, mediation, decisions, events and rituals. Thus Ubuntu is considered to be an important value of African culture that can form the foundation of African management (Ubuntu leadership) philosophy that is in tune with the peoples of Africa. Though the proponent of Ubuntu leadership have argued that the concept was created as a system of management practice, for competitive advantage and to command a universal appeal beyond the shores of the continent (Mbigi, 2005; Mangaliso, 2001). Mangaliso (2001) suggests that: Incorporating Ubuntu principles in management hold the promise of superior approaches to managing organizations. Organizations infused with humanness, a pervasive spirit of caring and community, harmony and hospitality, respect and responsiveness will enjoy more sustainable competitive advantage (Mangaliso 2001: 32). Therefore, Ubuntu leadership system emphasizes on teamwork, attention to relationships, mutual respect and empathy between leader and followers, and participative decision-making. These are very fundamental principles of management, which hold promise for improving organization activities and functioning in South Africa and Africa at large. 2.3 INFLUNCES OF UBUNTU LEADERSHIP IN MANAGEMENT 2.3.1 UBUNTU LEADERSHIP The distinctive feature about Ubuntu governance is an indigenous democracy with very deep African cultures that had emerged from African traditional institutions and practices. The hallmark of African traditional governance is the focus on collective stewardship (collectivism), freedom of expression, grass-roots participation, consultation, discussion and consensus to accommodate minority needs and views (holism). The emphasis was not just on majority views but also on compromise and accommodation. The focus was on the need to reach an acceptable consensus through discussions to accommodate minority groups and views in order to avoid majority group dictatorship. This was essential because the traditional African political institution was characterized by the cultural diversity of tribes and clans, which did not disappear as a result of majority rule (Mbigi, 1997:22). This autocratic leadership style expects subordinates to be submissive and obedient. Because leadership in modern Africa is authoritarian and politicized (Kiggundu, 1988:226; Jaeger Kanunzo, 1990; 17; Blunt Jones, 1992: 6-23), such autocratic leadership styles, by expecting subordinates to be submissive and obedient, may stifle innovativeness and impede community motivation and Ubuntu. 2.3.2 MANAGEMENT AND IMPLEMENTATION For every industry especially in the Hospitality business, leadership basically deals with the human relations where problem solving, communication and decision making are promoted and cultivated. Leithwood and Mcleah (1987) indicate that highly effective leaders know many forms of decision-making are skilled in their use and are situationally sensitive in their selection of a particular approach to decision-making (Leithwood and Mcleah, 1987:35). They are thus very analytical and rational in the way they perceive and perform their functions. Basson and Smith (1991) allude to the fact that effective leaders can be selected or trained. It is also useful to think of leadership as a generic term which refers to the process characterized by the interrelationships among people as they work together in the formation and achievement of shared goals (Basson and Smith, 1991:148). Hallinger et al. (1989:9) claim that leadership in an industrial worldview influences people by developing a clear mission that provides an instructional focus for people throughout the community. Leadership does not reside exclusively with the chief or president; in fact Weber (1989:217) identifies the need to develop shared leadership in the community (Weber, 1989:217). One of the current shifts in thinking regarding leadership is a shift from an instructional to a transformational leadership. Brandt (1992:3) declared that because of change and democracy instructional leadership is out; transformational leadership is in. Such leadership is leadership for change (Brandt, 1992:3). Another important aspect in hospitality industrys leadership is the shared vision. There is the discipline for translating individual vision into shared vision. People should feel free to express their dreams, but also learn how to listen to each others dream. The fundamental role of leadership in Ubuntu setup is to create connotative meaning through significant but important rituals and ceremonies. Mbigi (1997) highlights that in traditional African communities the ultimate test of leadership maturity in terms of training and development is determined by the ease with which a new leader carries out rituals and ceremonies (Mbigi, 1997:19). It is through well-designed rituals and ceremonies that leaders can effectively manage collective meaning and collective trust. It is not just an intellectual journey. It is a symbolic and emotional as well as a spiritual journey. Therefore effective leadership in Ubuntu requires people to have convivial experiences by digging deep into their emoti onal and spiritual resources. This may be equivalent to the mission and vision in a Hospitality industry and an industrial worldview. The sense of Ubuntu leadership system is to enhance governance, collective solidarity, respect, human dignity and the right to freedom of expression, as well as collective trust and compassion. Ubuntu is central to indigenous governance systems and can be central to modern governance. 2.3.3 CAN UBUNTU LEADERSHIP SYSTEM BE RELIED UPON There are several basic management principles derived from African tribal communities that embody this philosophy, including trust, interdependence and spiritualism (Mbigi Maree, 2005). In the African management system context, the African Ubuntu philosophy represents humanness, a pervasive spirit of caring within the community in which the individuals in the community love one another. This Ubuntu approach plays a pivotal role in determining the success of any African organisation (Mangaliso, 2001:32). Ubuntu transcends the narrow confines of the nuclear family to include the extended kinship network that is omnipresent in many African communities. As a philosophy, Ubuntu is an orientation to life that stands in contrast to rampant individualism, insensitive competitiveness, and unilateral decision-making. The Ubuntu teachings are pervasive at all ages, in families, organisations and communities living in Africa. ****2.4 IMPACTS OF UBUNTU LEADERSHIP 2.4.1 EXPERIENCES OF UBUNTU LEADERSHIP Afrocentricity encompasses African history, traditions, culture, mythology, and the value systems of communities, according to Khoza (in Mangaliso, 2001:278-279), the Chairperson of Eskom, the supplier of electricity in South Africa. Khoza believes that corporations in Africa will be successful if they adopt the Ubuntu management and leadership styles, which are people-centred. It is perhaps telling that Eskom registered an after-tax profit of R5.2 billion over a period of 15 months up to the end of March 2005 after the corporation had adopted the Ubuntu management philosophy (Broodryk, 2005:17). Similarly, Wolmarans (1995:4) reports that South African Airways (SAA) adopted an Ubuntu management system in 1994. Since then, the African Ubuntu philosophy has been a driving force in the company. The secret behind its success has been the publicly stated core values of South African Airways these include corporate performance, customer orientation, employee care, corporate citizenship, integrity, safety, innovation and teamwork, which are all embodied in the Ubuntu management philosophy. Improved results demonstrate that culture and leadership style play pivotal roles towards the achievement of set goals and strategies of an organisation. Emerging African management philosophies see an organisation as a community and can be summed up in one word Ubuntu (Mbigi Maree, 2005:v-vi). An African Ubuntu management system recognises the significance of group solidarity that is prevalent in African cultures, acknowledging that an African leadership style involves group and community supportiveness, sharing and cooperation. Ubuntu-based leadership dictates sharing burdens during hard times, because by doing so, suffering is also shared and diminished. What is distinctive about the Ubuntu philosophy is the premise of a short memory of hate (Mazrui, 2001). Africans teach children to communicate effectively, reconcile, and find ways to cleanse and let go of hatred and give the children skills to do so. The Ubuntu approach to life enables people to express continued compassion and Perseverance within communities and institutions. 2.4.2 LESSONS FROM THE LIVED EXPERIENCES OF UBUNTU LEADERSHIP African organisations can build cooperation and competitive strategies by allowing teamwork based on Ubuntu principles to permeate the organisation (Mbigi Maree, 2005:93). As a people-centred philosophy, Ubuntu stipulates that a persons worth depends on social, cultural and spiritual criteria. It requires a life that depends on a normative engagement with the community, a substantive appreciation of the common good and a constitutive engagement with one another in a rational and ethical community. In this way, in order for a person to be identified as a true African, community and communality are substantive prerequisites. Communalism and collectivism are essential to the spirit of the African Ubuntu philosophy. Equally important in Ubuntu relationships is the aspect of working with others as a team (English, 2002:197; Poovan et al., 2006:17). A spirit of solidarity simultaneously supports cooperation and competitiveness amongst the team by allowing individuals to contribute their best efforts for the betterment of the entire group. In a team setting, the existence of Ubuntu as a shared value system implies that team members are encouraged to strive towards the outlined team values, which consequently enhance their functioning together as a team (Poovan et al., 2006:25; Van den Heuvel et al., 2006:48). The team is brought one step closer to being effective because of the increased level of team members commitment, loyalty and satisfaction, which ultimately has a positive impact on overall performance. Thus, management systems that tend to focus on achievements of individual team members and not the entire group are likely to miss out on all the social and collective framework of an African society. 2.4.3 IS UBUNTU STLYE OF LEADERSHIP HAVE A PLACE IN MODERN BUSINESS OPERATION Issues of corporate governance are becoming more pronounced in modern business practices. Corporate governance, which is intertwined with business ethics, is considered critical in organisational practice, as well as in general corporate productivity (Rossouw, 2005:105). The founding principles of business ethics and corporate governance are in line with the Ubuntu philosophy of regarding all members of an organisation as part of the community. It is this direct involvement of and with community members that brings about greater solidarity, love, caring and sharing within a grouping (organisation). A major governance challenge in current governance issues has been corruption, which reveals the moral depravity and badness of the perpetrators (Broodryk, 2005; Moloketi, 2009; Nyarwath, 2002). Generally, corruption is caused by a lack of commitment to moral beliefs by the perpetrators, which is in turn due to the Weak moral will of an individual towards other people. Corruption can be seen as 2.5 CONCLUSION OF LITERATURE REVIEW 2.5.1 HOW BENEFICIAL IS UBUNTU LEADERSHIP In a Western worldview, the concept leadership accommodated the sense of belonging, as did the Ubuntu worldview. Sergiovanni (1982:231) supports this when he says: leadership promotes the feeling of actual belonging, participating, being co-partners in the entire organization. In all, a leader who has leadership skills sees to the rapid growth of the organization. Leadership skills are situationally specific, of short duration, and focused on specific objectives or outcomes. The Ubuntu philosophy represents an African conception of human beings and their relationship with the community that embodies the ethics defining Africans and their social behaviours (Dia, 1992; Mbigi, 2005:75; Van den Heuvel, Mangaliso Van de Bunt, 2006:48). Africans are social beings that are in constant communion with one another in an environment where a human being is regarded as a human being only through his or her relationships to other human beings (Tutu in Battle, 1997:39-43). Therefore, the survival of a human being is dependent on other people the community and society. 2.5.2 CAN UBUNTU LEADERSHIP AND WESTERN LEADERSHIP WORK TOGETHER? ***** The Ubuntu management system and the new management techniques as advocated by African management scholars, set the revolutionary agenda for evolving an indigenous African management philosophy that will emphasize our cultural traits of humanness, communalism, and participatory decision-making in organizational life. African governments and the private sector must support the development of African management philosophy through creating an enabling environment for management research and the provision of adequate research funds or grants. 3 RESEARCH METHODOLOGY 3.1 RESEARCH METHODOLOGY / PARADIGM 3.2 RESEARCH DESIGN In investigating the phenomenon, the interpretative approach, particularly constructive-interpretative paradigm will be used in the study; taking into account its ability to generate an in-depth understanding regarding factors that impacts on Ubuntu leadership (Cohen et al, 2007:155; Creswell, 2003:52; McMillan Schumacher, 2006:318). In the course of investigations, the interpretative approach would allow, the researcher to explore, analyse, describe, and show the relationships between Ubuntu and strategy management and implementation. That will be made possible because the phenomenon of Ubuntu and leadership will be investigated in their unique and natural setting (Lauer, 2006:76). Simply put; all interviews, observational field notes and documents analyses would be done at the participant place. In employing the qualitative research design, a case study will be employed to sample participants, collect data, and analyse data as shown below. 3.3 POPULATION AND SAMPLE 3.3.1 POPULATION The focus for this study will be on employers and employees of Orion group of companies which is a Hospitality Industry. The company has staff numbering around 1000 employees. Orion is sub-divided into many different business branches and each business branch is run as a business on its own. The research study focuses on Orion group; the staff compliment at each branch is comprised of about 100 full time permanent employees. From the total number of employees working at Orion Braamfontein office, all are eligible to participate. Over 15 participants out of the 50 employees will be selected for the purpose of this study and will form the target population for the study. 3.3.2 SAMPLE AND SAMPLING METHOD The researcher will use a purposive sampling to select participants. The identified sample comprised of fifteen participants; seven men and eight women. According to Budhal (2000:62), Creswell (2003:52) and, McMillan and Schumacher (2006:317), a sample represents a small and distinct group of information-rich informants that would enable the researcher to understand the problem in depth. The criteria for selecting such information-rich sample; amongst others, is that participants who are knowledgeable, informative and willing to talk (Lauer, 2006:78; McMillan Schumacher, 2006:319). Regarding the availability of the administration offices, it will assist in maximizing privacy and confidentiality during interview sessions (Keats, 2000:30; Pedroni Pimple, 2001:11). Furthermore, purposive sampling will be done by combining strategies like site selection, network sampling and sampling by case in order to maximize its impact. Lastly, permission would be sought from the Orion Head office. Having discussed how the participants would be selected; in the next section, the proposal explains how data will be collected. 3.4 THE RESEARCH INSTRUMENT The instrument to be used for data collection is a questionnaire. The questionnaire is chosen as it is the most popular form of data collection. It is important for the questionnaire to be constructed in such a way as to gain as much useful information from the respondent as possible (Newell, 1993, 48). With this, great care, time and efforts would be put into the construction of this research studys questionnaire as to obtain as much useful information as possible. Questionnaires are created to be easy to understand, avoid ambiguous, draw up leading questions, quick and simple to answer (Kidder Judd, 1993). In this case, questionnaire will be distributed to participants and collected once they have been completed. These questionnaires will be distributed through email, containing a hyperlink to